Standard Return Policy We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 30 days from the original date of purchase. Items that are being returned must be in NEW and UN-USED condition as determined by us. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. ColorLab™ and Custom boots may not be returned. Please make sure the items you wish to return meet these criteria prior to proceeding. Some restrictions may apply. To help maintain customer satisfaction, most merchandise purchased from www.shop.ice.riedellskates.com or www.roller.riedellskates.com may be returned within 30 days for a refund. All product returns require a Return Authorization Number. Items purchased from www.shop-ice.riedellskates.com or www.roller.riedellskates.com are not eligible for returns or exchanges at any of our Authorized Dealer locations. Items purchased from an Authorized Dealer may only be returned or exchanged at that same Authorized Dealer. The return policy for our Authorized Dealers differs from our Return Policy Listed here, please contact the Authorized Dealer from whom you purchased your products from for additional details. Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances: - Discontinued or Obsolete Products - Custom Built Products – Including ColorLab™ and Full Custom Boots - Non-Advertised Skate Sets - Any product that has had post-sale services done to it (stretching, sole treatments, mounting or sharpening done outside of Riedell, etc.) As a manufacturer, we provide warranty services for defective products directly. Defective products that fall within our Warranty Policy or products that were incorrectly shipped may be returned for no restocking fee and shipping will be covered by us.